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Grow lifetime value through personalized, continuous care

Guide your patients through an ongoing healthcare journey, increasing their Lifetime Customer Value (LTV).

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A composite image shows a woman at a laboratory reception desk, speaking with a man who is seated and filling out documents. Other people are visible in the waiting area in the background. Two white, rounded text boxes are overlaid on the image. The top box states "79% of patients receive recommendations for follow-up tests¹", and the bottom box reads "81% thinks the lab's offer is better thanks to automated interpretations²".

Trusted by leading labs

Our impact

  • 1 M+

    delivered lab test results interpretations

  • 99.6%

    patient satisfaction with LabTest Checker by Labplus® 3

  • 74.2

    Net Promoter Score (NPS) for the service 4

How does your lab benefit from partnering with Labplus?

  • handshake icon

    Increased loyalty

    Address the common pain point of patients struggling to understand their results, encouraging loyalty.

  • revenue increase icon

    More follow-up tests

    Transform one-time tests into patient relationships, fostering repeat visits and upsell opportunities.

  • bar chart increasing icon

    Competitive advantage

    Differentiate your lab with value-added interpretation services, standing out in a crowded market.

  • person holding a heart icon

    Excellent patient care

    Offer patients deeper insights into their health status and a real understanding of what their results actually mean.

How does LabTest Checker by Labplus® work?

  • When patients collect their results online on your website, they’ll see a clear “Interpret Results” button. After clicking, they’re directed to a consent page where they can agree to data processing. We currently interpret a comprehensive range of commonly ordered lab tests, covering approximately 85% of typical laboratory volume.

  • Next, patients answer health questions. This context is crucial to evaluate and interpret their results properly. The dynamic survey intelligently adjusts based on previous responses, exploring key areas like symptoms, medications, risk factors, and medical history. This personalized questionnaire typically takes 3-5 minutes.

     

  • Transforms raw lab test results into actionable health guidance. From a clear summary with triage and detailed analysis of test values, ranges, and clinical indicators, to a Personal Health Plan with specific timeframes, patients receive an easy-to-understand overview of their health status.

  • We empower patients to take immediate action on their recommended next steps. They can order follow-up tests directly, consult with our medical specialists (response within hours), and know exactly when to schedule their next physician consultation. The report can be brought to such a visit, since it’s downloadable as a PDF.

Learn how we help labs like yours reach their full potential

  • A man and a woman are standing at a white reception desk, looking towards a smiling woman in a green uniform who is behind the counter. A clock is visible on the wall in the background.

    BUSINESS GROWTH & VALUE

    Turn one-time test interactions into ongoing patient relationships

    Discover the most important benefits of partnering with Labplus, and use our Revenue Growth Calculator to estimate the actual business value we can provide you with.

    Learn more
  • A professional-looking woman with short, dark hair, wearing a navy blue suit and a white shirt, stands outdoors with a modern white building in the background. She is looking off to the left with a thoughtful or determined expression.

    INNOVATION & DIFFERENTIATION

    Set a new industry standard as a digital health innovator

    Position your organization as a leader in digitalization and patient care. Learn how using our solution can differentiate you from competitors, resulting in gaining a real market advantage.

    Learn more
  • A man and a woman are looking down and smiling, likely at a smartphone held by the man, which is partially visible at the bottom right. The woman, on the left, has blonde hair and is wearing a green and white striped shirt. The man, on the right, has dark hair and is wearing a grey t-shirt. They both appear happy and engaged.

    HEALTHCARE EFFICIENCY & ACCESSIBILITY

    Make lab test results understandable & insightful for your patients

    LabTest Checker by Labplus® explains test results in an easy-to-understand way and provides your patients with recommendations for what to do next.

    Learn more

Why our partners chose Labplus

  • Case study

    How uPacjenta Transforms Employee Wellness Programs through Corporate Health Events

    Read case study

    “Our goal was to ensure that every patient has access to the information they need. Labplus has been instrumental in making this possible. With its easy-to-understand interpretations and next-steps guidance, we help individuals make proactive, informed decisions for better long-term health.

  • A person wearing a lab coat, hairnet, and face mask is seated at a desk, looking towards a microscope. Their hands are gloved, and one hand is positioned near the microscope. In the background, a computer monitor is visible, and other lab equipment can be seen on the right side of the desk.

    Case study

    How Patient-First Pivot at Lab-Med Demonstrates the Power of Strategic Healthcare Partnerships

    Read case study

    “We chose Labplus because we needed a reliable solution to help us enhance both patient satisfaction and operational efficiency. Their system offers much more than just automated result interpretation. It helps us guide patients toward preventative care and follow-up testing, which are necessary to enjoy good health longer. Labplus provides a unique combination of expertise and innovation, which Lab-Med’s patients appreciate.”

Frequently asked questions

Haven’t found what you’re looking for? Visit our resources page or contact us directly.

  • We currently provide automated interpretation for a comprehensive range of commonly ordered laboratory tests, covering approximately 75% of the typical test volume.

    We continuously expand the list of supported tests and parameters based on our partners’ needs and patient demand.

    The complete and regularly updated list of covered tests is available here.

     

  • LabTest Checker by Labplus® is the first clinically validated medical device that recognizes a fundamental truth: meaningful lab test interpretation is impossible without medical context.

     

    While other solutions rely on color-coding abnormal values or providing generic information, we never interpret results without first gathering context through a medical questionnaire (including the symptoms, medications, medical history, and risk factors, among others).

     

    This ensures that no interpretation occurs without the essential background information that actually makes results meaningful. Only with this complete picture can we deliver accurate, personalized recommendations and actionable next steps.

     

  • Yes, our medical software is fully compliant with all relevant data protection and medical device regulations within the European Union.

     

    • MDR compliance – our software is classified as a Class I medical device under the EU Medical Device Regulation (MDR) and holds the CE marking, confirming its compliance with EU safety and quality standards.
    • GDPR compliance – we strictly adhere to the General Data Protection Regulation (GDPR), ensuring secure data handling, transparent privacy practices, and full respect for patient rights.

     

  • Our commitment to accuracy and performance is unwavering, with validation processes specifically tailored to the regulatory environments and clinical standards of each market we serve.

     

    • Regulatory compliance – we meet all relevant medical device regulations, such as obtaining the CE marking in the EU.
    • Country-specific adaptations – we carefully customize our model for each new market, ensuring full alignment with local regulations and standards.
    • Local clinical standards – our interpretations are validated against the diagnostic and treatment guidelines practiced in each region.
    • Continuous monitoring and improvement – beyond initial validation, we actively monitor real-world data from each market to identify opportunities for refinement, ensuring sustained optimal performance as clinical practices evolve.

     

  • Yes. We offer fast, secure, and seamless integration with your existing LIS — typically completed within 8 days.

    1. We use WebAPI technology to embed an iframe directly into your existing patient portal, ensuring a smooth and consistent user experience.
    2. We will need a dictionary of test names and parameters to complete the integration.
    3. Other than that, all we require are raw lab test results. A secure connection is established to transmit anonymized, de-identified data upon patient request.

    What are the benefits?

    • Quick onboarding with minimal IT effort on your side.
    • Ongoing technical support, whether you use your own LIS or a third-party system.
    • No disruption to your existing workflows.
    • Enhanced patient experience and a clear competitive advantage through value-added services.

    View and download the Technical Onboarding Brief.

  • The bootstrapping meeting is an initial consultation where we discuss all aspects of launching LabTest Checker by Labplus® in your system. The meeting can be conducted online and typically lasts no more than 2 hours.

     

    • During the session, we’ll cover product and technology topics, explain the patient journey, discuss technical integration aspects, define the scope of work needed for implementation, and review the work framework.
    • We recommend having both product and technology team representatives present. From our side, the meeting will be led by Jakub Górowski (Chief Technology Officer) and Szczepan Czyczerski (Chief Growth Officer).
    • To ensure the meeting is productive, we ask that IT department members familiarize themselves with the materials we will provide you with via e-mail.

     

  • Patient safety and clarity are our top priorities. As a certified medical device, LabTest Checker by Labplus® follows strict standards for accuracy, transparency, and clinical validity. 

     

    • The system never interprets results without first gathering comprehensive medical context (including the symptoms, medications, medical history, and risk factors, among others). 
    • Our proprietary system for medical interpretation has been built in-house, using white-box machine learning models and advanced statistical techniques. Every interpretation is traceable and explainable — no black-box outputs. 
    • We do not use publicly available Large Language Models (LLMs), as they lack transparency and introduce risks in a clinical setting.
    • Our systems flags cases meeting specific criteria (highly abnormal results, complex medical histories) for further review by a qualified medical expert.

     

  • Personalization is a core feature of our interpretation process. All relevant patient-specific information is collected through a dynamic medical questionnaire before interpretation.

    How does it work?

    • Dynamic survey – patients complete a short, adaptive health questionnaire designed in collaboration with medical experts.
    • Context-aware logic – the survey adjusts in real time based on prior answers, covering essential areas such as age, gender, symptoms, medications, risk factors, and medical history.
    • Efficient and insightful – the process typically takes 3–5 minutes, but yields critical insights that allow us to deliver truly tailored, clinically relevant interpretations.

    • Optional preventive health module – patients also have the opportunity to complete an additional section focused on prevention and health maintenance, allowing for tailored recommendations aimed at long-term wellbeing.

     

    This personalized data directly informs the report’s recommendations, triage level, and test suggestions — ensuring relevance, safety, and clarity for each individual patient.

     

  • Our clinical validation demonstrates exceptional performance in patient safety and practical healthcare delivery. What matters most is that we never miss critical conditions. 

     

    The Clinical Trial has been conducted by the Medical University of Silesia in collaboration with a University Hospital, and the study compared LabTest Checker by Labplus® triage accuracy with the know-how of experienced physicians.

     

    Key results:

    • 100% sensitivity for emergency cases – every critical condition requiring immediate medical attention is identified.
    • 92.3% sensitivity for urgent cases – nearly all conditions requiring prompt medical consultation are flagged.
    • 82.9% accuracy in identifying underlying conditions.
    • 74.3% overall interpretation accuracy – reflects a conservative approach that prioritizes safety. I.e., for routine cases, our system may recommend follow-up even when a physician might not.

     

    Clinical validation results are published in JMIR Medical Informatics (2024;12:e57162). The summary can be found here.

  • We take patient privacy very seriously and do not collect any personally identifiable information to perform the interpretation.

     

    • Our interpretation process uses only de-identified data: lab test parameters, results, reference ranges, and relevant test-specific details.
    • During the interpretation process we do not receive names, dates of birth, or any other information that could identify an individual.
    • An email address is collected only if a patient chooses to contact our medical team — and it is used exclusively to respond to their inquiry.
    • Anonymized data is handled with utmost care: we use end-to-end encryption, strict access controls, and secure transmission protocols at every step.

     

    Read Privacy Policy Part B to learn more about the process.

     

  • As a medical entity providing a medical service, we take full responsibility for the accuracy and safety of our interpretations. 

     

    • We follow strict medical device standards. In the unlikely event of errors or misinterpretations, we assume full liability — our partners bear no responsibility.
    • We maintain a comprehensive insurance policy in the event of any adverse outcomes related to our interpretations.
    • Our terms of use are clearly outlined in the user’s manual (available here), in accordance with CE regulations. Patients are fully informed about the nature of our service and any potential limitations.
    • We implement strict quality controls, including physician oversight, to minimize the risk of errors. Our clinical validation studies demonstrate the high reliability of our interpretations.

     

    We proactively analyze all cases to continuously refine our models and enhance the accuracy of our service.