Frequently asked questions
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Guide your patients through an ongoing healthcare journey, increasing their Lifetime Customer Value (LTV).
Trusted by leading labs
1 M+
delivered lab test results interpretations
99.6%
patient satisfaction with LabTest Checker by Labplus® 3
74.2
Net Promoter Score (NPS) for the service 4
When patients collect their results online on your website, they’ll see a clear “Interpret Results” button. After clicking, they’re directed to a consent page where they can agree to data processing. We currently interpret a comprehensive range of commonly ordered lab tests, covering approximately 85% of typical laboratory volume.
Next, patients answer health questions. This context is crucial to evaluate and interpret their results properly. The dynamic survey intelligently adjusts based on previous responses, exploring key areas like symptoms, medications, risk factors, and medical history. This personalized questionnaire typically takes 3-5 minutes.
Transforms raw lab test results into actionable health guidance. From a clear summary with triage and detailed analysis of test values, ranges, and clinical indicators, to a Personal Health Plan with specific timeframes, patients receive an easy-to-understand overview of their health status.
We empower patients to take immediate action on their recommended next steps. They can order follow-up tests directly, consult with our medical specialists (response within hours), and know exactly when to schedule their next physician consultation. The report can be brought to such a visit, since it’s downloadable as a PDF.
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LabTest Checker by Labplus® explains test results in an easy-to-understand way and provides your patients with recommendations for what to do next.
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We currently provide automated interpretation for a comprehensive range of commonly ordered laboratory tests, covering approximately 75% of the typical test volume.
We continuously expand the list of supported tests and parameters based on our partners’ needs and patient demand.
The complete and regularly updated list of covered tests is available here.
LabTest Checker by Labplus® is the first clinically validated medical device that recognizes a fundamental truth: meaningful lab test interpretation is impossible without medical context.
While other solutions rely on color-coding abnormal values or providing generic information, we never interpret results without first gathering context through a medical questionnaire (including the symptoms, medications, medical history, and risk factors, among others).
This ensures that no interpretation occurs without the essential background information that actually makes results meaningful. Only with this complete picture can we deliver accurate, personalized recommendations and actionable next steps.
Yes, our medical software is fully compliant with all relevant data protection and medical device regulations within the European Union.
Our commitment to accuracy and performance is unwavering, with validation processes specifically tailored to the regulatory environments and clinical standards of each market we serve.
Yes. We offer fast, secure, and seamless integration with your existing LIS — typically completed within 8 days.
What are the benefits?
The bootstrapping meeting is an initial consultation where we discuss all aspects of launching LabTest Checker by Labplus® in your system. The meeting can be conducted online and typically lasts no more than 2 hours.
Patient safety and clarity are our top priorities. As a certified medical device, LabTest Checker by Labplus® follows strict standards for accuracy, transparency, and clinical validity.
Personalization is a core feature of our interpretation process. All relevant patient-specific information is collected through a dynamic medical questionnaire before interpretation.
How does it work?
This personalized data directly informs the report’s recommendations, triage level, and test suggestions — ensuring relevance, safety, and clarity for each individual patient.
Our clinical validation demonstrates exceptional performance in patient safety and practical healthcare delivery. What matters most is that we never miss critical conditions.
The Clinical Trial has been conducted by the Medical University of Silesia in collaboration with a University Hospital, and the study compared LabTest Checker by Labplus® triage accuracy with the know-how of experienced physicians.
Key results:
Clinical validation results are published in JMIR Medical Informatics (2024;12:e57162). The summary can be found here.
We take patient privacy very seriously and do not collect any personally identifiable information to perform the interpretation.
Read Privacy Policy Part B to learn more about the process.
As a medical entity providing a medical service, we take full responsibility for the accuracy and safety of our interpretations.
We proactively analyze all cases to continuously refine our models and enhance the accuracy of our service.